Shipping policy

Shipping & Delivery Policy

Last Updated: September 17, 2026

This Shipping & Delivery Policy applies to orders placed with BESTSELLER A/S through our online store.

Shipping Policy Summary

  • Order processing time: 1–3 business days

  • Estimated transit time: 8–15 business days after dispatch

  • Estimated total delivery time: 9–18 business days

  • Standard shipping cost: Free

  • Minimum order value: None

  • Tracking information: Provided by email after dispatch when available

  • Business days: Monday to Friday, excluding public holidays

1. Shipping Destinations

We ship to the destinations displayed as available during checkout.

Customers must provide a complete and accurate delivery address. If an address is incomplete or incorrect, please contact us as soon as possible at pooiuytrewqazxc@gmail.com.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

2. Order Processing

Orders are normally processed within an estimated 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Processing times may occasionally be extended because of unusually high order volumes, payment verification, product availability or other circumstances outside our reasonable control. If a significant delay occurs, we will contact you using the information provided with your order.

3. Estimated Delivery Time

After dispatch, standard delivery normally takes an estimated 8–15 business days.

The estimated total time from placing an order to delivery is therefore approximately 9–18 business days.

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, carrier capacity, public holidays, weather conditions, customs procedures or other circumstances outside our reasonable control.

4. Shipping Costs

Standard shipping is provided free of charge.

  • Standard shipping fee: EUR 0.00

  • Minimum order value for free shipping: None

  • Standard handling fee: None

Any optional express or alternative delivery service, if available, will be displayed together with its applicable cost during checkout.

5. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation at the email address provided during checkout.

When your order has been dispatched, we will send shipping confirmation and tracking information by email when tracking is available from the carrier.

Tracking information may require additional time to become active after dispatch.

6. Delayed Orders

If your order has not arrived within the estimated delivery period, please:

  1. Check the tracking information provided by email;

  2. Confirm that the delivery address on your order is correct;

  3. Check whether the carrier attempted delivery or left the parcel with a neighbour or local collection point; and

  4. Contact us at pooiuytrewqazxc@gmail.com.

We will investigate the shipment with the relevant carrier and provide an appropriate solution in accordance with applicable consumer-protection law.

7. Lost Packages

If tracking information indicates that a package may have been lost, please contact us at pooiuytrewqazxc@gmail.com.

We will investigate the matter with the carrier. Where the package is confirmed as lost, we will provide an appropriate remedy, such as a replacement or refund, in accordance with applicable law.

8. Damaged, Defective or Incorrect Orders

Please inspect your order after delivery.

If an item is damaged, defective, incomplete or different from the item ordered, contact us promptly at pooiuytrewqazxc@gmail.com and include:

  • Your name;

  • Your order number;

  • A description of the problem; and

  • Photographs or other relevant evidence, where reasonably available.

We will assess the issue and provide an appropriate solution in accordance with applicable law.

9. Delivery and Risk of Loss

The risk of loss or damage remains with us until the goods are delivered to you or to a third party designated by you, other than the carrier, except where you independently selected a carrier that was not offered by us.

This provision does not limit any mandatory consumer rights available under applicable law.

10. Customs Duties and Import Taxes

Where an order is shipped across national borders, customs duties, import taxes or other charges may apply depending on the destination and applicable law.

Any charges payable by the customer will be disclosed during checkout where reasonably possible. If additional charges may apply but cannot be calculated in advance, customers will be informed before completing the purchase whenever required by applicable law.

11. Undeliverable or Refused Packages

If a package is returned because the delivery address was incorrect, incomplete, refused or repeatedly unavailable, please contact us at pooiuytrewqazxc@gmail.com.

Any refund or reshipment will be handled in accordance with the circumstances of the order and applicable consumer-protection law. We will inform you before charging any additional shipping cost.

12. Contact Information

For questions concerning shipping or delivery, please contact:

Company: BESTSELLER A/S
Email: pooiuytrewqazxc@gmail.com
Business address: Store Torv 1, 1., 8000 Aarhus C, Denmark
CVR number: 88216512
P-number: 1028395341
VAT number: DK88216512